Support automation
Resolves routine and complex support across every channel — and escalates the rest with context.
Desk handles your support load across WhatsApp, web, and email — resolving the routine questions outright and working through the complex ones, then escalating whatever needs a human with the full history attached. Your team stops triaging and starts handling only what truly needs them.
- Every channel covered
- Resolves, not deflects
- Context on escalation
- Learns from tickets
How it works
Request comes in
A customer reaches out on any channel — WhatsApp, web chat, or email.
Resolves the routine
Common questions are answered instantly from your approved knowledge base.
Works the complex
Multi-step issues are progressed as far as the rules allow before any hand-off.
Escalates with context
Whatever needs a person arrives with the full history and a clear summary.
What you get
Every channel covered
WhatsApp, web, and email handled by one consistent support brain.
Resolves, not deflects
Answers routine tickets outright instead of bouncing customers to a form.
Context on escalation
Agents inherit the full thread and a summary — no starting from zero.
Learns from tickets
Real resolutions feed back in, widening what it can handle over time.
Who it's for
Built for operators where this work costs the most.
Questions
No — it removes the repetitive load so your team focuses on the cases that need judgement. Desk resolves routine tickets and progresses complex ones, then hands off to a person with full context when human help is required.
Desk answers from your approved knowledge base rather than guessing, with clear fallbacks when it isn't confident. Anything outside what it can safely resolve is escalated to a human instead of risked.
Often deployed together
Ready when you are
Let's scope Desk around a number worth moving.
A short call is enough to tell whether this fits your operations — and what a first production deployment in four to six weeks would look like.